Frequently Asked Questions (FAQ’s)

Heatstrip USA – Frequently Asked Questions
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Below you will find a list of our most commonly asked questions. Hopefully this answers any questions you have about the Heatstrip USA ordering, shipping and returns process. For any other questions please contact us

Where can I use Heatstrip?

I’m not sure how many heaters I need, can you help?

Yes we can, send us an email info@heatstripusa.com with a short description, plans, or what ever you have, and we’ll be able to help you.

Can I mount my Heatstrip outdoors?

Yes, Heatstrip is designed with an IP55 rating, this means it can be mounted outside and it doesn’t need to be covered. The heater is sealed and can be rained and even snowed on. Unlike other heaters, Heatstrip does NOT need a weather shield to operate outside.

Can Heatstrip be mounted indoors?

YES, Heatstrip can be mounted inside. They are commonly used in bathrooms and wet areas as well as hard to heat areas.

How High Do I Mount The Heater?

Heatstrip is most effective between 6 to 9′ from the ground. For high installations, use more heaters.

Is Heatstrip For Homes or Cafes?

Heatstrip is suitable for both Commercial and Residential applications. It has been designed and built tough for long use in commercial premises. It has been designed to look good and be unobtrusive for residential uses.

How close can the heaters be?

Heatstrip is unique in that multiple heaters can be mounted end to end, as many times as you need. It can form a larger heater system with multiple heaters.

How do I control my Heatstrip heater?

We have a timer switch or your electrical contractor can install a standard 15 Amp switch, it can also be controlled by your home automation system or a manual timer.

What are the advantages of radiant heaters?

What does it feel like?

It feels like a warm summer’s day. Heatstrip is not the blaring hot of the glow red heaters. For the same Power as a glow red heater, Heatstrip is twice as long. This gives a more even heated area.

How does radiant heat work?

Like the sun, Heatstrip uses radiant energy to heat objects. This includes people and furniture. The black face of the heater is 650oF and this emits heat to warm everything in its footprint.

Installation questions?

Are they easy to install?

YES, Heatstrip comes with standard mounting brackets that can be mounted straight or on an angle. Your electrical contractor can mount them to your roof or wall easily.

Does my heater need to be assembled?

NO, Heatstrip is fully assembled, all you’ll have to do is assemble the brackets. The rails on the rear of the heater, mean the brackets are flexible to be mounted along the length of the heater. We recommend 6″ from each end.

What is the distance between the holes in the standard mounting brackets?

4” and you’ll need ¼” hardware (screws, bolts etc.)to attach it to the ceiling or wall.

What is the distance between the ceiling and the bottom of the Heatstrip?

6”. Heatstrip is very low profile and unlike a lot of patio heaters allows the heater to be used close to the structure ensuring your floorspace is maximised.

How do I care for my Heatstrip heater?

We recommend you hose your heater down at least every 3 months especially if you are close to the beach or a salt water environment. The materials used have been tested to withstand UV from the sun and cold temperatures. Heatstrip is suitable for coastal and poolside areas.

Are they expensive to run?

No, Electric heaters are generally cheaper than propane gas. Depending upon your electricity utilities and the size of the heater you have. The most common size is a 2400 Watt heater, this will cost an average 25 cents per hour to run. This will be cheaper on industrial and commercial rates depending on where you are.

What approvals does Heatstrip have?

All Heatstrip heaters have UL (Underwriters Laboratory) and CSA (Canadian Standards Association) approvals. All heaters have individual serial numbers for tracking and quality as well. They are approved for sale and use in both Canada and USA.

Security & Privacy

Will my information be shared with a Third party?

Heatstrip USA will never share your email or any other information with a third party, we only use your email for order confirmation, customer service issues or to provide your order tracking number.


Your credit card details are NOT kept.


Only the receipt information is kept for service and warranty records. This includes name, address, email and phone number.

What type of security & payment protection do you use?

We use a 256-bit SSL security system that encodes all credit card and contact details to ensure their safety. Cardholder data is not stored on any server, only transmitted to the payment gateway at the time of a purchase. This data transmission is encrypted. We do not use vendor-supplied defaults for system passwords and other security parameters.

Reviews

Review guidelines

All reviews are monitored and all publicly posted product reviews on our website are subject to the following conditions, we will remove any reviews that appear fake, offensive, defamatory or irrelevant.


We may edit your review in part to ensure it remains within these guidelines, this includes the removal of words that may appear offensive, rude or irrelevant.


Please note that reviews should be based on your personal experience using the heaters, controllers and the purchasing and specifying process.


Reviews should not be given on items which are faulty or have arrived broken or damaged. If you have received a faulty item please contact us for a replacement.

Is my review anonymous?

All reviews entered on the website are anonymous to the public, unless you specify otherwise. This is to encourage honest reviews, we want to know all the good as well as the bad.

Heatstrip & the Environment

Is electrical heating good for the environment?

YES. Electrical heaters like Heatstrip are the best solution for the environment when a renewable energy source is used. This energy source can be hydro, solar or wind power. These energy sources do not need to burn fossil fuels (hydrocarbons) to make energy. Unlike gas heaters that burn fossil fuels to make heat, they release harmful by products into the atmosphere.

What is Heatstrip made from?

Heatstrip is made from durable, corrosion resistant alloy and marine grade stainless steel. It can withstand rain, sunshine and dust. It is designed to survive in the harsh outdoor environment. The Aluminium and Steel can all be recycled at the end of life cycle.

What type of packaging materials do you use?

Heatstrip USA believes ‘We Do Not Inherit the Earth from Our Ancestors; We Borrow It from Our Children’. Our products are protected during the shipping phase in a cardboard outer box. Inside the box, the inserts are cardboard and a single piece of polyethylene foam. Both the cardboard and foam are 100% recyclable.

Shipping and Delivery

Do you ship internationally?

Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.


Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

How long will my order take to arrive?

We use Fedex which takes approximately 3 to 5 business days to mainland USA. International shipments are dependent upon custom clearances and can take 5 to 10 business days.

Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Fedex. Orders may be delayed by up to 3 days during these periods. Orders placed on Friday and Monday are considered weekend orders.

Useful links:
https://www.fedex.com / 1800 463 3339 Toll Free

How can I track my order?

Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into https://www.fedex.com.

Can my parcel be left on my doorstep if I am not home?

Yes, its needs to be a safe place and it’s the customer’s responsibility. Place a note in the Order Notes of the shopping cart.

What happens if I entered the wrong delivery information?

Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct zip codes are entered and if you are in an office building, please add your company name to avoid your shipment being sent back to us.


If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Fedex will eventually return the package to us. Heatstrip USA will cover the return fee from Fedex, but we may request payment to resend this out to you.

Orders

Where can I buy Heatstrip?

You can purchase online direct from us. We accept all major credit cards and paypal. We have 256 bit encryption so your financial safety is guaranteed.

How do I know if my order has been successful?

You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.

Can I cancel or amend my order once I have submitted it?

As we ship the next business day, changes can only be made the day you have ordered. Send us an email info@heatstripusa.com and we’ll hold your order until you are happy with the order.


If you have changed your mind on an item you have ordered, you are free to send it back for a refund within 30 days. See the returns policy.


Please note we can not pay for your return shipping in this case.
We currently offer Free Shipping USA wide, so please feel free to place another order.

What if you are unable to send an item I have ordered?

In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items. You will be notified of this via email and we will let you know the date that the item will be back in stock. We’ll ship your items immediately they are available.

Returns & Exchanges

What is the Heatstrip USA’s returns policy?

My item arrived damaged?

For items that arrive broken or damaged, please email us a photograph of the damaged carton within 7 days at info@heatstripusa.com


We will replace the item accordingly.

I have been sent an incorrect item/there is an item missing?

If for any reason there is an issue with your order (incomplete or incorrect), please email the following information to info@heatstripusa.com, as soon as possible, and we will guide you through the replacement process:

• Your order number
• The item you ordered

• The incorrect item you received

We are more than happy to help 🙂

Split Shipments, often our freight forwarder may split shipments. This is due to the space available on the truck delivering that day. The outstanding items will be delivered the next day.

Discount Codes & Pricing

What currency are your prices listed?

All prices on our website are listed in USD.

Is there Sales Tax?

​As Heatstrip USA is an online business, Sales Tax in your state is not collected.

Veterans Discount

Supporting those who look after us is paramount to what Heatstrip USA believe. Freedom and Liberty are things we all enjoy. There are a special group of dedicated and hardworking people who take risks and ensure this.


For all the times they miss special events, birthdays, family and things that we often take for granted. Thank you for your service.


Contact us for the discount code.

Contractors Discount

Whether you are a General Contractor, Electrician, Landscaper, Architect, Project Manager or just in the trade, let us know and we’ll provide you with discount on your order.

Free Shipping

Shipping is free for continental USA.
For other countries and larger orders (over $5000) we’ll often ship the order for free. Contact us and we can discuss.

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UL & CSA Safety Listed | info@heatstripusa.com